Refund policy

Our Returns Policy - Easy and Hassle-Free!

We want you to be happy with your Iapetus purchase. If for any reason you need to return an item, we've made the process simple and straightforward.

Here's a breakdown of our returns policy:

Change of Mind (Unwanted Items):

  • You have 14 days from receiving your order to notify us info@iapetus.co.uk about a return.
  • You then have another 14 days to return the unopened and unused item(s) in its original packaging.
  • We'll provide a full refund for the product cost (excluding delivery charges).

Sale Items:

  • Sale items can only be exchanged or refunded during the sale period with proof of purchase.

Returning Your Items:

  • You're responsible for ensuring the safe return of the items. We recommend using a tracked and insured service.
  • Please include all packaging materials, manuals, and paperwork.

Important Exceptions:

  • Bespoke, personalized, perishable items, and clearly marked out-of-stock items cannot be returned under our standard policy.

Faulty Goods:

  • If your item is faulty, please contact us at info@iapetus.co.uk for a full refund or replacement.

Statutory Rights:

  • This policy applies in addition to your statutory rights, which are not affected.

How to Make a Return:

  1. Contact us via email (info@iapetus.co.uk) within 14 days of receiving your order (except sale items and exceptions).
  2. Pack your unused item(s) securely in the original packaging (if possible).
  3. Include a copy of your order confirmation or a note with your order reference.
  4. Send your return to: Iapetus Returns, 246 West Malvern Road, Malvern WR14 4BG 
  5. Use a tracked and insured service for valuable items.

Refunds:

  • We aim to process all returns within 30 days of receiving them.
  • You'll receive a full refund for the product cost (excluding delivery charges) for change of mind returns.
  • For faulty items, we'll offer a full refund or replacement, including any postage costs.

Distance Selling Regulations:

  • You have the right to cancel your order within 14 days of receiving the goods under the Distance Selling Regulations 2000.
  • You'll be responsible for the cost of returning the items.
  • We recommend using a tracked and insured service for returns under the Distance Selling Regulations.

We're here to help!

If you have any questions about our returns policy, please don't hesitate to contact us.