We want to reassure you that we are still able to post out all of your orders. Our orders are reaching customers safely, but are taking a little longer to reach the recipient than normal.
We use Royal Mail for almost all our parcels. They are continuing deliveries, but aren't able to guarantee delivery times as before. As such we have removed our 1st class tracked service. Our experience is it is not being prioritised over 2nd class tracked. Special Next Day Delivery is still available for priority order, but now guarantees delivery by 9pm, rather than 1pm.
If you prefer you can state a safe place for your parcel to be left? Put a note in the delivery instructions box at the checkout where you want it left and we will send your parcel with instructions for your postie.
FREE Local Delivery
We are offering our Malvern customers FREE local delivery of your order within 3 miles of Great Malvern. We will personally deliver your items to your home and leave it on the doorstep or safe place for you to avoid social contact.
To arrange local delivery simply give us a call on 01684 566929. Alternatively you can order at iapetus.co.uk and select "FREE Local Delivery" at the checkout.
Postal options for your orders
All orders for in stock items are posted quickly and delivered by our trusted partners Royal Mail or Parcelforce.
Postage is calculated at the checkout based on the items you’ve selected. You will have the choice of postal options depending on the size of your order and the value.
Please note: orders received after 2pm on a working day will be posted the next working day.
FREE delivery on orders over £50
If your order value is greater than £49.99 you will qualify for FREE delivery in the UK. We will post your order on a second class recorded service (second class for greeting cards).
Please note: large and bulky items are excluded from our free delivery.
Posting to your loved ones (or an alternative address)
If you’d like your order to be posted to an alternative address to your billing address simply add it to your order in the shipping section at the checkout. You can even select multiple shipping addresses - click the Ship to multiple addresses option in the shipping section.
Please note: orders received after 2pm on a working day will be posted the next working day. Prices above are an estimate. You will receive an accurate quote for postage as you go through our secure checkout.
We can deliver your handmade goodies to you wherever you are in the World (so long as a postie can get to you). Shop as normal and an accurate price for shipping will be calculated when you go through our secure checkout.
Shop with confidence with extended returns during coronavirus lockdown
We know the next few months may be difficult to get out and about normally. So we have extended our returns policy to enable you to send orders back to us when this all blows over. You can return your goodies up to 14 days after we reopen our gallery (we’ll notify you as soon as that happens).
We know the next few months may be difficult to get out and about normally. So we have extended our returns policy to enable you to send orders back to us when this all blows over. You can return your goodies up to 14 days after we reopen our gallery (we’ll notify you as soon as that happens). However, as a small business, we do need to know you are returning items so we don’t reorder them. As such we ask that you contact us to register your return within 14 days of receiving your goodies.
shop handmade with confidence - 14 day money back policy
We hope that you are delighted with your purchase from iapetus, but we realise there may be occasions where you would like to return an item. If you would like to return an item, please follow these guidelines on our returns policy page >
Earn a £5 voucher for every £100 you spend with iapetus
At iapetus we believe that in life, what goes around comes around. That’s why we’ve created our Karma Rewards Club as a big thank you for shopping with us.
For every £1 you spend at either iapetus.co.uk or iapetus gallery you will earn 5 loyalty points. When you reach 500 points you'll earn a £5 voucher to spend with us next time you visit.
How to earn Karma loyalty points
You will earn loyalty points when you shop at iapetus gallery, iapetus.co.uk or order over the phone. When shopping at iapetus.co.uk register or login to your account as normal and complete your order.
You can also earn extra points by liking us on Facebook, following us on Instagram, completing your customer profile, referring a friend and reviewing your purchases. You can do this by clicking on the ‘iapetus rewards’ tab on the left hand side.
Checking your Karma Rewards balance
You can check your balance by clicking on the little iapetus rewards tab on the left hand side. It will also be printed on your receipt when you shop at iapetus gallery.
Redeeming your Karma vouchers at iapetus.co.uk
When you’ve earned a gift voucher you’ll be notified by email. To use your voucher simply pop over the iapetus.co.uk, click the iapetus rewards tab and select your reward. Click “Redeem” to reveal your voucher code. Then enter it into the coupon code box at the checkout.
Redeeming your Karma vouchers at iapetus gallery
When the iapetus team pops your items through the till you will be asked whether you want to redeem any vouchers you have earned.
A bit of detail about your iapetus karma card
You earn a generous 5 loyalty points for every full £1 you spend with iapetus. Each point is worth 1p so that’s 5p worth of points for every £1 you spend.
Every time you reach 500 points a voucher worth £5 will be added to your Karma Rewards account. You can spend these either at iapetus gallery or at iapetus.co.uk.
Gift vouchers are valid for 12 months from the issue date. Expired vouchers cannot be used.
Please tell us you have a Karma Rewards (loyalty card) BEFORE you pay for your purchases if you shop at iapetus gallery or over the phone. It is your responsibility to inform us you have a loyalty card. Points cannot be added retrospectively.
Points accrued during each transaction are for redemption on future transactions.
Family members who share your home can also collect points on your card (not applicable at iapetus.co.uk). Please note, you cannot collect points for other people’s shopping who do not reside at your address.
Use of your loyalty card constitutes acceptance of these terms. The card is the property of iapetus gallery and we reserve the right to change the terms of the loyalty card without notice. We retain the right to decline or withdraw this card at any point, and if it is being abused, your card may be cancelled and your points forfeited.
iapetus karma rewards points have no monetary value and cannot be converted into cash.