GOOD NEWS - WE’RE RE-OPENING TUESDAY 16TH JUNE!
Well folks, it's been a strange few months, but we are nearly ready to re-open. Just one last read of the 33 pages of government advice for retailers to make sure we have got everything right!
We’ve been reinventing our shop floor, changing the way we think about providing customer service and retraining the team. Now it's nearly time to put it all into practice!
We don't mind admitting we’re a bit nervous. All this distancing stuff feels rather unfriendly and alien to a business that prides itself on great customer service and has missed you all so much! But these are the times we find ourselves in, and we are delighted to be re-opening on TUESDAY 16TH JUNE.
Nothing’s more important to us than the health and wellbeing of our customers and employees alike - so you will notice a few new things have changed when you visit us. These changes will make shopping easier and safer for everyone in the new normal.
NEW OPENING HOURS
Our opening hours to start with are: Tuesday to Saturday, 11am - 4pm.
Our opening hours will be limited to begin with, and will change each week as we get used to the new normal, and as more of the iapetus team becomes available. Follow us on Facebook for the latest hours.
LESS IS MORE
We’ve reduced the number of people allowed in our shops at any one time and also introduced a one-way route to enable social distancing. Please follow the instructions when you arrive.
LOOK, DON'T TOUCH... UNLESS YOU WANT TO BUY!
We know it’s hard to keep your hands off our lovely handmade goodies, but please try to only touch things you intend to buy. Anything that has been touched must be quarantined away from the shop floor for 72-hours. We can no longer offer trying on jewellery instore. We have a mannequin on hand so you can see what a piece looks like on.
CARDS ARE THE NEW CASH
To make shopping even easier, we’ve gone cashless. Contactless payments are now up to £50.
We’ve installed a new Perspex screen (fish tank) at our till, but our friendly staff are always happy to help.
HEROS WEAR MASKS
Our teams may be wearing face coverings, but they’ll still be smiling (as always). We also encourage you to wear face masks in store as well.
THE SANITATION STATION
You’ll find hand sanitisers available at the doors and kindly ask that everyone uses them before shopping.
APPOINTMENTS AVAILABLE FOR WHEN THINGS ARE A LITTLE MORE COMPLEX
If you need to do any of the following, please book an appointment with us by calling 01684 566929 or emailing email@example.com:
- Try on and buy rings
- Try on jewellery
- Choose lampshades, cushions, blankets or other large homewares
- Complex enquiries, repairs or shopping that you anticipate taking longer than 10 - 15 minutes
- There are more than 2 of you who need to shop together.
- You have challenges that make it difficult for you to queue.
If you feel unwell or believe you may have Covid19 symptoms please return home and follow government self-isolation advice
If you’re not happy with your purchase we’ve changed our 14-day returns policy. We now allow you to inform us of your intention to return an item within 14-days from your purchase and 14 additional days to actually return the item.
LOCAL DELIVERY STILL AVAILABLE, BUT NO CLICK & COLLECT QUITE YET
If you’re not ready to pop in to visit the shop yet, that’s totally fine. We are continuing our free local delivery service in Malvern. Simply select the option in the shipping section of the checkout at iapetus.co.uk.
Our Click and Collect service is still temporarily unavailable. We are working to get it back up and running soon. Follow our Facebook page to check when that changes.
ANY QUESTIONS? JUST ASK
If you have any questions or concerns we're here to help. Simply give us a call on 01684 566929 or email us at firstname.lastname@example.org