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Coronavirus Information

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We’re still here for you at iapetus.co.uk!

Well, isn’t this a strange situation we find ourselves in! We thought an update to let you know where we are up to might be helpful... and hey, you’re at home so you’ve probably got time to read it ;)

iapetus gallery is closed... temporarily

Our wonderful gallery is now closed. We will announce our reopening date as soon as we receive confirmation from the government that it is safe for us to open. We’ll let everyone know via email and Facebook.

iapetus.co.uk is still open!

Our gallery may be closed for a while, but our online shop, iapetus.co.uk, remains very much open. It’s packed to the brim with 1000s of amazing hand crafted wonders for all your upcoming birthdays, anniversaries and even newborns!

Your parcels are being posted out regularly via Royal Mail (we don’t need to go to the Post Office). However delivery may take a little longer than normal. See our Delivery page for more information.

If you are local to us we are also offering a FREE home delivery service in Malvern (more info below).

shop with confidence with extended returns

We know the next few months may be difficult to get out and about normally. So we have extended our returns policy to enable you to send orders back to us when this all blows over. You can return your goodies up to 14 days after we reopen our gallery (we’ll notify you as soon as that happens).

However, as a small business, we do need to know you are returning items so we don’t reorder them. As such we ask that you contact us to register your return within 14 days of receiving your goodies.

free local delivery in malvern

FREE local delivery in Malvern

We are offering our Malvern customers FREE local delivery of your order within 3 miles of Great Malvern. We will personally deliver your items to your home and leave them on the doorstep or in a safe place for you.

To request local delivery simply select "FREE Local Delivery" at the checkout. Alternatively give us a call on 01684 566929.

Please note, delivery timings will depend on demand. If you need a local delivery by a certain date let us know in the “Delivery information” box at the checkout. If you are outside of the 3 mile radius give us a call. We may well be able to deliver to you if it’s not too far out!

applying social distancing for all local deliveries

We are implementing strict rules for our local delivery service to ensure we comply with the government guidance for social distancing. Only one member of staff will be allowed into our gallery to pick and process your order at any time. They will use hand sanitizer or wash their hands as soon as they arrive, and regularly whilst they process orders. For delivery we will wear disposable gloves, place the order on your doorstep, knock or ring your doorbell and then step back at least 2 metres from the door. We will wait until you have picked up your goodies and leave when you safely have everything.

redeeming gift vouchers

Any paper gift voucher you have for iapetus can be used on iapetus.co.uk. Simply enter the two codes on the voucher at the basket page and the voucher value will be deducted. If you'd prefer to save your vouchers to spend at iapetus gallery when we're back open we will extend the expiration date of your voucher by 60 days to ensure you have extra time to spend them.

orders for out of stock items

We are still taking orders for out of stock items. However timings for delivery may vary by artist depending on their circumstances. Contact us if you have any questions or concerns.

Please note, we cannot be held liable for delays for orders of out of stock items as the current situation is changing rapidly and may effect the ability of artists to make your order in time.

 

Just remember, this won't last forever. In the meantime be kind, be strong, stick together (although not to close together) and take care.

Love, Anna, Chris and the iapetus team xx

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